For local businesses
Free AI review response generator
Use the review response generator to draft two replies to a positive, negative or mixed review from facts you confirm. Edit and copy the one you prefer.
- Free to use
- No account needed
Your review repliesExample
Two replies to an example review. Add yours to get a reply for your business.
The team was friendly and the kitchen looked great, but they arrived 25 minutes late.
More optionsSave, download text or start over
Used when you save. It is not part of the copied text.
Keep a copy
Save a private draft for 24 hours. Sign in or create an account to reopen it.
Only the edited reply and general business details are saved. The original review and private incident or remedy notes are omitted. Re-enter those details if you want a new AI reply.
Start over
Clearing the form also removes this draft.
Your details
Use it from an AI browser
This page has site tools: actions an AI agent can call directly, with no plugin or API key. The ChatGPT desktop app’s browser can use them where site tools are available, and so can Chrome with WebMCP turned on. The agent works on this page, with the same steps and limits as its buttons, so you can check the result before you use it.
Open doany.ai/tools/review-response-generator and write two replies to Dana's 2-star Google review of Sunny Paws Grooming in Austin saying her poodle waited an hour past pickup, given we were short-staffed that day and can offer 20% off her next groom.
Site tools work only while this page is open. They never send messages, invoices or payments for you.
Use the review response generator to write a fitting reply
Your reply is public, so it should make sense to the reviewer and the next customer reading it. The most useful response acknowledges the actual experience, sounds like your business and offers only a next step you can deliver. Use the two drafts from the review response generator as choices, then edit the one that fits.
Give the reply the right context
In the review response generator, replace “Business name” and “Services or expertise” with your details. Choose the “Star rating” and paste the “Customer review”, removing private contact or health information first. Read the words as well as the rating: five stars can include a complaint, and three stars can include praise.
Separate confirmed facts from an authorized offer
Give the review response generator facts you are comfortable acknowledging publicly in “What actually happened?”. Use “What can you offer?” for a specific next step you have authorized, such as contacting the office to discuss a revisit. Leave that field blank if you are making no offer. Do not enter a refund, replacement or deadline unless you can commit to it.
Choose, edit and copy one reply
Confirm the business facts, then let the review response generator write two replies. Compare the concise and warmer alternatives, check every statement and adjust the wording directly. Keep the reply focused on this review rather than adding a sales pitch or a list of services. Copy your chosen reply and post it through the review account you already use.
Different reviews need different replies
Give the review response generator the actual feedback instead of treating the star rating as the whole story.
A positive review with a specific detail
What to change
When a customer praises the tidy job site or a helpful stylist, acknowledge that detail and thank them. A short, personal reply often says enough.
Before you use it
Check that a draft from the review response generator repeats only details the customer made public and avoids invented claims about their visit.
Praise mixed with a complaint
What to change
Acknowledge both parts: a clean kitchen and a late arrival, or good work and confusing communication. Give the review response generator an authorized next step without letting the thanks obscure the concern.
Before you use it
The complaint is addressed plainly, with no unauthorized promise.
A negative review
What to change
Use a calm tone and facts you can confirm. If you need more information, offer an authorized private follow-up. Keep customer records and disputed personal details out of the public reply.
Before you use it
The response avoids arguments, blame and facts you have not established.
A star rating with no written review
What to change
In the review response generator, leave “Customer review” blank and select the actual rating. Thank a happy customer briefly, or invite feedback through an authorized contact route when the rating is low.
Before you use it
The reply does not invent the service, problem or reason for the rating.
Check the draft from the review response generator before posting
- The response addresses the words of this review, including any mixed feedback.
- Every fact and offered remedy is accurate and authorized.
- No address, order number, health detail or private customer record appears.
- The wording sounds natural when read aloud, and you are copying the reply you chose.
Acknowledge the experience, including mixed feedback
A five-star review can still contain a complaint. A rating-only review needs a different reply from a detailed complaint. The review response generator uses your confirmed facts and authorized remedy to produce a concise reply and a warmer alternative.
Keep public replies private
Avoid repeating order numbers, addresses, health details or a customer’s private circumstances. Check the wording from the review response generator yourself, copy it and publish through your existing review workflow.
Reply to praise with a complaint
A review says the kitchen looked great but the crew arrived 25 minutes late. The owner confirms the delay and authorizes a private follow-up. A useful reply is: “Thank you for the kind words about the kitchen. I’m sorry we arrived late. We’re reviewing our arrival schedule, and you’re welcome to contact our office privately so we can follow up.” It acknowledges both details and makes no refund promise.
Sources checked on October 2, 2026: Managing customer reviewsBusiness Profile guidelinesopens in a new tab
Useful answers
How do I respond to a negative Google review?
Acknowledge the concern, use facts you can confirm and explain an appropriate next step. Give the review response generator public-safe facts in “What actually happened?” and an authorized remedy in “What can you offer?”. Keep private customer records out of the reply. Review both drafts and edit your choice before posting.
How do I respond to a positive or five-star review?
Thank the customer and acknowledge a detail they mentioned, such as a tidy job site or helpful service. Edit the draft to keep it brief and natural. A five-star rating can still contain a complaint, so read the written review before deciding what to say.
What if a review includes both praise and a complaint?
Address both parts. Thank the customer for the specific positive feedback, then acknowledge the concern and add only a next step you have authorized. A reply about a spotless kitchen and a late arrival should not ignore the delay just because the customer praised the cleaning.
Can I reply to a star rating with no written review?
Yes. In the review response generator, leave “Customer review” blank and select the actual “Star rating”. For a low rating, you can enter an authorized invitation to contact your office privately. Check that the draft does not invent a service, problem or reason for the rating.
Can AI write review responses for my business?
Yes. The review response generator uses the review and facts you supply to draft a concise reply and a warmer alternative. Choose a “Tone” and “Output language”, then edit the version that fits. AI does not verify what happened, so check every fact and promise before using the reply.
Does this tool post replies to Google automatically?
No. The replies are editable drafts that you can copy. The review response generator does not connect to a review account or publish on your behalf. Post your chosen reply through your existing Google Business Profile workflow after reviewing it.
Can I offer a refund or discount in a review reply?
Only describe a service remedy you have authorized and entered in “What can you offer?”. Do not make a refund, discount or free service conditional on changing or removing the review: Google prohibits incentives in exchange for review changes. Check the exact wording before posting.
Can I write a review reply in another language?
Choose English, Spanish, French, German, Portuguese or Chinese under “Output language” before generating. Review names, service details and the meaning of any apology or promised action. The draft needs your review even when the customer wrote in the same language you selected.
Can this tool remove a bad or fake Google review?
No. The review response generator drafts replies and cannot remove or report reviews. If you believe a review violates Google policies, use Google’s reporting process. Disliking or disagreeing with a review is not, by itself, grounds for removal. The reporting decision belongs to Google.